... and hopefully the right answers.

Here you'll find a constantly updated list of problems and solutions. Your questions have helped us fine to prepare for the next batch of questions and answers. The list will be constantly updated with our newest products.

If you still have one unmentioned problem in mind, or even solutions to your problems, you can write us a short mail to:

support(at)snakebyte-europe.com

Thank you for your support!

The Support Task Force

The Premium Fitness Board displays the number of hours the board has been in use under the heading "ST".

Please keep in mind, that "ST" is only a timer which displays how many hours have been played. It is not an abbreviation for "stones" (a measurement of weight in the UK).

On September 21^st, 2010, Sony Computer Entertainment released system software update 3.50 for the PlayStation 3 (source). In addition to improvements like enabling playback of 3D content on Blu-Ray discs, the new firmware also introduced various new restrictions. Just as system software update 3.42 locked down PSJailbreak, which had enabled jailbroken PS3s to run unsigned code and thus made it possible to play pirated games, system software update 3.50 takes aim at third-party peripherals. According to an announcement on the US PlayStation website, “counterfeit and unlicensed PlayStation^®3 Controllers” are dangerous and may potentially ignite or explode and are thus disabled by the new firmware.

As a brand and manufacturer with a dedication to quality and a history of producing high-quality products, snakebyte strongly distances itself from this statement. The so-called “counterfeit controllers” (copies of the Dual Shock 3) don’t only damage Sony Computer Entertainment’s bottom line – they put established third-party manufacturers under price pressure as well. The unsubstantiated announcement cited above implies that that an award-winning, certified product like the snakebyte Premium Bluetooth controller for the PlayStation 3 is also a danger to consumers that “may ignite or explode”.

The current situation is this: The snakebyte Premium Bluetooth Controller can no longer communicate wirelessly with a PlayStation 3 running system software version 3.50, but the controller can still be used with the included USB cable. The Player LED will not display the correct player number, but that information can still be found in the XMB (Cross Media Bar, PS3 main menu). Other snakebyte products like the Wired & Wireless Controller still work just as smoothly as they did before the update.

Snakebyte is dedicated to making high-quality products that offer our customers a better gaming experience. We’re proud of our products and, especially in this case, we stand by them. A technical solution to the problem already exists and we ask for your patience as we prepare to roll it out. Please join our Bluetooth Controller mailing list so that we can ensure that you receive either a replacement controller or a guaranteed free repair after October 5^th, 2010. As compensation for the problem, every Premium Bluetooth Controller owner will receive a free snakebyte 3D HDMI Cable.

Your snakebyte Team

To the mailing list and more information

Infrequent complaints came in concerning the batteries of the FLUX Duo in the last weeks. So it occurred in patches, that the remote lost connection to the Wii while in gameplay with the FLUX batteries. This is not an error of the battery or the remote, but rather based upon a user mistake, who unknowingly presses the synchronization button of the FLUX battery.

The problem will be solved and the synchronization buttons will be enhanced in the next revision of the FLUX Duo. Should you have this problem more frequently, please contact our customer support:

support@snakebyte-europe.com

To successfully connect the Premium Fitness Board with your Wii console, please do the following steps:
 

SYNCHRONISATION OF THE PREMIUM FITNESS BOARD　

• Activate your Wii console

• Start a Balance Board compatible game software

• In the game you will be prompted to synchronise your Fitness Board. Depending on the games in use this prompt may appear at different stages early in the game, for example in the options menu.

• Press the "POWER" button on the front of your Premium Fitness Board until the Power LED lights up.

• Press the "SYNC" button inside the battery compartment of the Premium Fitness Board once. Now press and release the "SYNC" button on the console (red button behind the cover on the console’s front).

• Your Premium Fitness Board’s front LED will light constantly, indicating a successful hardware-handshake of Board and console.

• Only one Premium Fitness Board can be synchronised with your console at a time. It will be connected to P4, a Wii Remote that might have been registered as P4 before will be disconnected.

• Press the "Clear" button in order to calibrate the weighing scale.

To connect your Wireless Retro Controller successfully with the Wiimote or the Snakebyte Remote XS controller please follow the steps below: 

• Insert batteries in the controller tray (2x AA)

• Turn on controller (LED flashes)

• Plug receiver in the Wii Remote (both LEDs will flash until connection is established)

• Connection is established, if both LEDs (controller & receiver) constant light, not flashing

If the steps above will not work in individual cases:

• Insert batteries in the controller

• Turn on controller (LED flashes)

• Press the FC (Force Connect) button. It is located on the bottom of the controller, and must be pressed by a slim tool (e.g. a pen)

• Plug receiver in the Wii Remote (both LEDs will flash until connection is established)

• Connection is established, if both LEDs (controller & receiver) constant light, not flashing